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Underground Protection™

Only one plan gives you full protection against the cost of underground electric line repairs: Duke Energy One's Underground Protection plan. With the Underground Protection plan, you not only save money, you save time and effort.

There are no hidden costs or fine print. At the time of your enrollment, an agreement will be sent to you describing complete program details. Before you sign up for underground coverage, make sure you know what you're getting. You see at Duke Energy, we do things a little differently. Like offering a more comprehensive package than our competitors.

Feature Underground Protection Other Plans
Coverage for electric lines Yes No
Coverage for damage caused by normal wear and tear Yes No
Coverage for damage caused by natural disasters and acts of nature Yes No
Payment for covered repairs or replacements Up to $3,000 $0.00

Be aware: All repair plans are not created equal. Don't make the mistake of buying a plan that doesn't give you full-service coverage. With Underground Protection, there are no hidden costs, and you can rest assured that the work will be done promptly, safely and by qualified technicians. It's your home, don't settle for anything less than Underground Protection.

One call is all it takes to reach an emergency service expert. Simply call the Duke Energy service number and a service expert will be at your home within one hour for all emergency situations.

Don't be caught off guard. Sign up today!

For more information or to enroll for Underground Protection, call 1-800-774-1226.

Coverage begins 30 days after enrollment for an initial period of 12 months. Customers may cancel within 30 days after enrollment.



Call today to protect your underground electric service lines or send your order directly to us via email.

Underground Protection Brochure