South Carolina Large Business
Report Electric Trouble
- Phone
- English: 1-800-POWERON (1-800-769-3766)
- Español: 1-866-4APAGON (1-866-427-2466)
- Online
- Report a power outage using our online report form.
- Outages
- View current outages.
Customer Service
- Phone
- 1-800-653-5307
- Online
- Sign in to your account or learn about My Duke Energy.
- For general inquiries, e-mail customer service
- Hearing or Speech Impaired
- NC: 1-800-735-2962: SC: 1-800-735-2905
- Call Before You Dig
- NC : 1-800-632-4949 or visit NC One Call Center
- SC : 1-888-721-7877
Addresses
To mail your payment or get in touch with us by mail, please use the following addresses.
| Mail Payments | Overnight or Express Mail | Other Correspondence |
|---|---|---|
| Duke Energy P.O. Box 70516 Charlotte, NC 28272-0516 |
Duke Energy 10101 Claude Freeman Dr. N-230 Charlotte, NC 28262 |
Duke Energy P.O. Box 1090 Charlotte, NC 28201-1090 |
