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South Carolina Business

Top 10 Questions

Report Electric Trouble

Phone
English: 800.POWERON (800.769.3766)
Espaņol: 866.4APAGON (866.427.2466)
Online
Report a power outage using our online report form.
Outages
View current outages.

Customer Service

Phone
800.653.5307
Online
Sign in to your account or learn about Online Services.
E-mail
For general inquiries, e-mail customer service
Hearing or Speech Impaired
NC: 1-800-735-2962: SC: 1-800-735-2905
Payment Locations
To pay your bill in person, visit one of our payment locations.
Call Before You Dig
NC : 800.632.4949 or visit NC 811
SC : 888.721.7877

Addresses

To mail your payment or get in touch with us by mail, please use the following addresses.

Mail Payments Street Address Other Correspondence
Duke Energy
P.O. Box 70516
Charlotte, NC 28272-0516
Duke Energy
526 South Church Street
Charlotte, NC 28202
Duke Energy
P.O. Box 1090
Charlotte, NC 28201-1090