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North Carolina Large Business


Report Electric Trouble

Phone
English: 800.POWERON (1-800-769-3766)
Espaņol: 866.4APAGON (1-866-427-2466)
Online
Report a power outage using our online report form.
Outages
View current outages

Customer Service

Phone
800.653.5307Call 800-653-5307
Online
Sign in to your account or learn about My Duke Energy.
E-mail
For general inquiries, e-mail customer service
Hearing or Speech Impaired
NC: 800.735.2962: SC: 800.735.2905
Call Before You Dig
NC : 800.632.4949 or visit NC One Call Center
SC : 888.721.7877

Addresses

To mail your payment or get in touch with us by mail, please use the following addresses.

Mail Payments Overnight or Express Mail Other Correspondence
Duke Energy
P.O. Box 70516
Charlotte, NC 28272-0516
Duke Energy
10101 Claude Freeman Dr. N-230
Charlotte, NC 28262
Duke Energy
P.O. Box 1090
Charlotte, NC 28201-1090