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North Carolina Business

North Carolina Business

Top 10 Questions

Report Electric Trouble

English: 800.POWERON (800.769.3766)
Espaņol: 866.4APAGON (866.427.2466)
Report a power outage using our online report form.
View current outages

Customer Service

800.653.5307 Customer Care Specialists are available Monday - Friday 7 a.m. to 6 p.m.
Sign in to your account or learn about Online Services.
Hearing or Speech Impaired
NC: 800.735.2962: SC: 800.735.2905
Payment Locations
To pay your bill in person, visit one of our payment locations.
Call Before You Dig
NC : 800.632.4949 or visit NC One Call Center
SC : 888.721.7877


To mail your payment or get in touch with us by mail, please use the following addresses.

Mail Payments Street Address Other Correspondence
Duke Energy
P.O. Box 70516
Charlotte, NC 28272-0516
Duke Energy
526 South Church Street
Charlotte, NC 28202
Duke Energy
P.O. Box 1090
Charlotte, NC 28201-1090