North Carolina Business

Report Electric Trouble

Phone: English: 1-800-POWERON (1-800-769-3766); Español: 1-866-4APAGON (1-866-427-2466)

If you need to report an outage and are located in the Nantahala area, please call your local office.

If you're calling for	Press
Billing, payments or payment arrangements	1
Outages and Repair	2
Start, Stop or Transfer Service	3
Construction and All Other Questions	4
Para Español	5

For customer service in the Nantahala area, please call your local office. All other customers should call 1-800-777-9898.

Online: Sign in to your account or learn about Online Services.
E-mail: For general inquiries, e-mail customer service
Hearing or Speech Impaired: NC: 1-800-735-2962: SC: 1-800-735-2905
Payment Locations: To pay your bill in person, visit one of our payment locations.
Call Before You Dig: NC : 1-800-632-4949 or visit NC One Call Center; SC : 1-888-721-7877
Report Power Theft: Unauthorized uses and theft of electricity is illegal & extremely dangerous. To confidentially report suspicious activities involving electrical equipment,call us at 1-800-653-5305.

To mail your payment or get in touch with us by mail, please use the following addresses.

Mail Payments	Street Address	Other Correspondence
Duke Energy P.O. Box 70516 Charlotte, NC 28272-0516	Duke Energy 526 South Church Street Charlotte, NC 28202	Duke Energy P.O. Box 1090 Charlotte, NC 28201-1090