Kentucky Residential
Contact Us
Report GasTrouble
- Phone
- 1-800-634-4300
For safety reasons, contact us directly to report gas trouble.
Report Electric Trouble
- Phone
- 1-800-543-5599
- Online
- Use Online Services to report electric trouble.
- Outages
- View current outages.
Customer Service
- Phone
- 1-800-544-6900
- Online
- Sign in to your account or learn about Online Services.
- E-mail
- For general inquiries, e-mail customer service.
- TDD/TTY
- 1-800-752-3254
Learn about TDD/TTY.
- Payment Locations
- To pay your bill in person, visit one of our payment locations.
- Call Before You Dig
- 1-800-752-6007 or visit Kentucky Dig Safely.
Addresses
- Street Address
- Duke Energy
526 South Church Street
Charlotte, NC 28202
- Mail Payments
- Duke Energy
P.O. Box 9001076
Louisville, KY 40290-1076
- Other Correspondence
- Duke Energy
1000 E Main Street
Mail Drop WP 890
Plainfield IN 46168
