WinterCare
WinterCare was established in 1984 and is funded by Duke Energy customers, employees and shareholders. Duke Energy contributes $25,000 and will match up to $25,000 in customer contributions to assist those in need with winter heating bills.
How to Apply for Assistance
Eligible customers will receive a one-time payment available November through March or until funds are depleted. For additional information or to apply for assistance, please contact the Northern Kentucky Community Action Commission at 1-800-456-3452 or 1-800-372-2973 (TTY available for the hearing impaired).
How to Make a Donation
If you would like to share the warmth with those less fortunate in your community, contributions can be made in two ways.
- You may add a donation to your monthly Duke Energy bill. (Most monthly bills have a special notation in the upper right-hand corner to mark your WinterCare donation.)
- Write in the dollar amount you would like to give (in even dollar amounts).
- Add the amount to your bill payment.
- You also may mail donations by check or money order only. Checks should be made payable to The Northern Kentucky Community Action Commission/WinterCare Program.
Please mail donations to:
Duke Energy WinterCare Program
139 E. 4th Street
Cincinnati, Ohio 45202
Paperless Billing Customer Donations
Our Paperless Billing customers can easily make a donation online when scheduling their monthly Duke Energy payment. Customers will need to complete the section titled "Customer Contribution" if they would like to make a donation to WinterCare.
Additional Information
Donations may be tax deductible and are forwarded to the Northern Kentucky Community Action Commission for distribution to those in need.[1]
If you have additional questions about making a contribution to WinterCare, contact us via e-mail or call us toll-free at 1-800-544-6900.
[1] Individual tax situations vary. Consult a tax advisor before claiming a contribution on a tax return.
