WinterCare was established in 1984 and is funded by Duke Energy customers, employees and shareholders. Duke Energy contributes $25,000 and will match up to $25,000 in customer contributions to assist those in need with winter heating bills.
How to Apply for Assistance
Eligible customers will receive a one-time payment available November through March or until funds are depleted. For additional information or to apply for assistance, please contact the Northern Kentucky Community Action Commission at 1-800-456-3452 or 1-800-372-2973 (TTY available for the hearing impaired).
How to Make a Donation
If you would like to share the warmth with those less fortunate in your community, contributions can be made in two ways.
- You may add a donation to your monthly Duke Energy bill. (Most monthly bills have a special notation in the upper right-hand corner to mark your WinterCare donation.)
- Write in the dollar amount you would like to give (in even dollar amounts).
- Add the amount to your bill payment.
- You also may mail donations by check or money order only. Checks should be made payable to The Northern Kentucky Community Action Commission/WinterCare Program.
Please mail donations to:
Duke Energy WinterCare Program
139 E. 4th Street
Cincinnati, Ohio 45202
Paperless Billing Customer Donations
Our Paperless Billing customers can easily make a donation online when scheduling their monthly Duke Energy payment. Customers will need to complete the section titled "Customer Contribution" if they would like to make a donation to WinterCare.
Donations may be tax deductible and are forwarded to the Northern Kentucky Community Action Commission for distribution to those in need.
If you have additional questions about making a contribution to WinterCare, contact us via e-mail or call us toll-free at 1-800-544-6900.
 Individual tax situations vary. Consult a tax advisor before claiming a contribution on a tax return.