HeatShare was established in 1986 and is funded by Duke Energy customers, employees and shareholders. Duke Energy contributes $100,000 and will match up to $100,000 in customer contributions to assist those in need with winter heating bills.
How to Apply for Assistance
HeatShare is administered by the Salvation Army. Eligibility is based upon need and does not necessarily follow government assistance guidelines. An individual must be subject to disconnection of service in order to qualify. Eligible customers may apply for a one-time annual assistance beginning mid-January through April 15th or until funds are depleted. For additional information or to apply for assistance, contact the Salvation Army at 513-762-5636 after the program begins in mid-January.
How to Make a Donation
If you would like to share the warmth with those less fortunate in your community, contributions can be made in two ways:
- You may add a donation to your monthly Duke Energy bill. (Most monthly bills have a special notation in the upper right-hand corner to mark your HeatShare donation.)
- Write in the dollar amount you would like to give (in even dollar amounts).
- Add the amount to your bill payment.
- You also may mail donations by check or money order only. Checks should be made payable to The Salvation Army-HeatShare program.
Please mail donations to:
Duke Energy HeatShare Program
139 E. 4th Street
Cincinnati, Ohio 45202
Paperless Billing Customer Donations
Our Paperless Billing customers can easily make a donation online when scheduling their monthly Duke Energy payment. Customers will need to complete the section titled "Customer Contribution" if they would like to make a donation to HeatShare.
Donations may be tax deductible and are forwarded to the Salvation Army for distribution to those in need.
If you have additional questions about making a contribution to HeatShare, contact us via e-mail or call us toll-free at 1-800-544-6900.
 Individual tax situations vary. Consult a tax advisor before claiming a contribution on a tax return.