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Customer Service

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careers-Customer Service

Customer service is an important aspect of what we do at Duke Energy. We rely upon a group of dedicated, caring individuals with diverse experiences, perspectives and cultures to provide exceptional service to our customers and stakeholders every day.

Our customer service representatives provide superior service in a number of ways, including:

  • Handling billing inquiries and service requests
  • Explaining electric and natural gas charges to our customers
  • Offering advice about how our customers can save energy and money
  • Explaining company policies, procedures and government regulations as they relate to customer billing and service

Use our job search tool to find the position that's right for you.

If the position you are interested in requires testing, that information will be noted in the job description. The best way to prepare for testing is to use the free resources offered by the Edison Electric Institute (EEI), particularly the online testing preparation guide for customer service representatives.

To access the booklet, visit eei.org/testingbrochures and log in.

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