Companies are known by the quality of their customer service. Duke Energy relies on a group of dedicated individuals – with diverse experiences, perspectives and cultures – to provide excellent customer service and create sustainable value for our customers and stakeholders every day, every hour.
Our customer service representatives provide superior service by:
- Handling billing inquiries and service requests
- Explaining electric and gas charges to our customers
- Offering service and energy conservation advice
- Explaining company policies, procedures and government regulations as they relate to customer billing and service
If the position you are interested in requires testing, that will be noted in the job description. The best way to prepare for testing is to use the free resources offered by the Edison Electric Institute (EEI).
EEI has developed an online testing preparation guide for the Customer Service Representative (CSR) selection assessment used at Duke Energy.
To access the booklet, go to www.eei.org/testingbrochures and log in.
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