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FAQs

What is the Duke Energy Saving Store?

The Duke Energy Saving Store is an online marketplace that offers the Duke Energy business customer energy saving products. The Store offers energy efficiency products at near-wholesale prices that already include Duke Energy Smart $aver® Incentives, eliminating the need for you to complete a separate incentive application.

Why is Duke Energy offering energy saving products?

The Duke Energy Saving Store is one of many efforts we have launched to give customers the tools to make a real difference in their energy use and costs.

We know that managing your energy usage can have a big impact on your bottom line. We also understand how important your time is when managing your business. That is why we are offering a quick and easy way for you to purchase energy saving products at discounted prices.

The environment also benefits. Helping our customers use less energy reduces the need for us to run older, less efficient power plants, and can also help delay the need to build new plants.

What types of energy efficient products will I find in the store?

The Duke Energy Saving Store offers select CFLs, LED Lamps, LED Exit Signs, Low-Watt T8 Lamps, Occupancy Sensors, and Setback Programmable Thermostats at discounted prices. Additional energy efficient products may be added in the future.

If I purchase and install energy efficient products from the Duke Energy Savings Store, can I also apply for an incentive through the Smart $aver Program?

No. Products sold in the Duke Energy Saving Store are offered at prices that already include the Smart $aver incentives and are therefore ineligible for receiving incentives from any other Duke Energy program.

Are there compliance requirements for products purchased on the Duke Energy Savings Store?

Yes. Purchasers of products from the store must agree to comply with the following:

  • You will install the products in accordance with the respective product installation requirements found on each product page.
  • You will install the products at the premise address associated with the account number under which the products are purchased within 90 days of receipt.
  • You will not resell any products purchased from the Duke Energy Saving Store.

Purchasers must also agree to Duke Energy verification of equipment installation, which may include a site inspection from a Duke Energy representative or Duke Energy agent.

How long will it take to receive my order?

Depending on the method of shipping, orders for in-stock products ship within one or two business days. Customers receive automatic shipping confirmation emails from the vendor and/or carrier.

How can I check the status of my order?

You can check the status of your order by selecting the "Package Tracking" link located under Support on the left side of the store site home page.

How long will it take to receive an item on backorder?

If products are backordered, EFI will provide an estimated ship date during the checkout process and by email.

Whom do I contact if I have questions about my order?

If you placed an order at the Savings Store, you can call EFI (Energy Federation Inc.) directly with any questions.

  • 866-849-9704 (North Carolina)
  • 866-266-2179 (Kentucky)
  • 877-913-2604 (Ohio)
  • 877-560-6069 (South Carolina)
  • 877-627-9271 (Indiana)

Do you accept payment by purchase order?

No, EFI does not accept payment by purchase order.

What forms of payment can I use in the Savings Store?

EFI will accept payment by Check, MasterCard, VISA, Discover or American Express. All transactions are in U.S. dollars. Your payment will be preauthorized prior to shipping but charges are not posted to your credit card until after the order has shipped.

Where can I ship the products I ordered?

Duke Energy provides EFI with the premise (business location) and mailing address for your account. During checkout, you may choose to ship to one of those addresses or add an alternative address. However, please remember that when purchasing items in the Savings Store, you agree to install the products at the premise address.

How do I get to the Duke Energy Savings Store?

Business customers can enter the store through the Duke Energy public website or their Duke Energy Online Services account. Large business customers can also enter the store through the My Duke Energy portal Web site. The public web address is www.duke-energy.com/business-savings-store.

Who is Energy Federation Inc (EFI)?

EFI has been helping people and organizations economically purchase quality conservation products since 1982. During that time, EFI has grown to become a leading distributor of energy efficiency-related products through utility-based programs. Duke Energy chose to collaborate with EFI because EFI's high level of service makes it easy for our customers to purchase energy saving items through the Duke Energy Saving Store.