Service Requests
Our service personnel are available Monday to Saturday, excluding major holidays. Please allow at least three business days to complete your order.
Start Service
- Start Temporary / Permanent Service
- Apply for service during construction and / or for permanent service after completion.
- Start Service
- Apply for service and open account on behalf of homeowner.
- Start Non-Residential Service (pdf, 118 KB)
- Open a new account and apply for service for small business premises.
- Start Service for Manufactured Housing (pdf, 215 KB)
- Apply for service and open account for manufactured homes.
- Start Service for Multi-Family Complex (pdf, 146 KB)
- Apply for service and open account for a neighborhood, subdivision or group of multiple homes.
- Change Responsibility (pdf, 89 KB)
- Transfer payment responsibility for an account.
- Stop Service
- Remove service from builder.
- Transfer Service
- Move service on homeowner's behalf from a current location to a new location.
- Change Phone/Address
- We use this information to respond to you as quickly as possible when necessary. If the contact information shown on your bill is incorrect, please use this form to correct it.
- Request Lighting Repair
- Duke Energy maintains numerous outdoor lights to provide safety and security in public areas. If a streetlight in your neighborhood is not working properly, please contact us to let us know. We'll send a representative to examine and fix the problem. To ensure prompt service, please identify the pole with tape or a ribbon.
- Check Job Status
- On My Duke Energy, you can track the status of service requests through an easy-to-use online tool.
