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Service Requests Architects & Engineers

Our service personnel are available Monday to Saturday, excluding major holidays. Please allow at least three business days to complete your order.

Start Non-Residential Service (pdf, 139 KB)
Request load and equipment information.

Change Phone / Address
We use this information to respond to you as quickly as possible when necessary. If the contact information shown on your bill is incorrect, please use this form to correct it. Please note this form is used only to modify your contact information. You must complete the Stop Service or Transfer Service if you're moving.

Request Lighting Repair
Duke Energy maintains numerous outdoor lights to provide safety and security in public areas. If a streetlight in your neighborhood is not working properly, please contact us to let us know. We'll send a representative to examine and fix the problem. To ensure prompt service, please identify the pole with tape or a ribbon.

For additional requests, please contact us.