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Firefox Recommended Settings

Enhanced security features in Firefox may be blocking some features on our Web site. The most common solution is to enable JavaScript and accept cookies from Duke Energy and its associated partner sites.

To enable JavaScript:

  1. From the Firefox menu, select Tools, then select Options (Mac users select Firefox, then Preferences).
  2. Click the Content icon (Web Features in versions prior to Firefox 1.5).
  3. Check the box next to Enable JavaScript.
  4. Click OK (Mac users close the window).

To accept cookies:

  1. From the Firefox menu, select Tools, then select Options (Mac users select Firefox, then Preferences).  
  2. Click on the Privacy icon.
  3. Set the option labeled "Firefox will" by clicking the dropdown box and selecting "Use custom settings for history".
  4. Check box marked Accept cookies from sites:
  5. Click the "Exceptions..." button.
  6. Enter the following addresses, clicking the Allow button after each:
    • www.energyguide.com
    • secure3.i-doxs.net 
  7. Choose how long cookies are allowed to be stored.
    • Keep until: they expire: Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie.
    • Keep until: I close Firefox: The cookies that are stored on your computer will be removed when Firefox is closed.
    • Keep until: ask me every time: Displays an alert each time a website tries to send that asks whether you want to store it.
  8. Click OK to close the Options window.
  9. Click Close to close the Preferences window.

Retest: After updating your settings, test your browser again.

If you are still experiencing problems after completing these steps, please contact us.