Firefox Recommended Settings

Enhanced security features in Firefox may be blocking some features on our Web site. The most common solution is to enable JavaScript and accept cookies.

To enable JavaScript:

  1. From the Firefox menu, select Tools, then select Options (Mac users select Firefox, then Preferences).
  2. Click the Content icon (Web Features in versions prior to Firefox 1.5).
  3. Check the box next to Enable JavaScript.
  4. Click OK (Mac users close the window).

To accept cookies:

  1. From the Firefox menu, select Tools, then select Options (Mac users select Firefox, then Preferences).
  2. Click the Privacy icon.
  3. Click the Cookies tab.
  4. Click the Exceptions button.
  5. Enter the following addresses, clicking the Allow button after each:
    • www.duke-energy.com
    • www2.duke-energy.com
    • www.dukepower.com
    • www.cinergyregulatedbiz.com
  6. Click OK (Close in Firefox 1.5, Mac users close the window).
  7. Click OK (Mac users close the window).

Retest: After updating your settings, test your browser again.

If you are still experiencing problems after completing these steps, please contact us.