Internet Explorer 5 Recommended Settings

For Windows Users

Internet Explorer 5 provides enhanced security features that may be blocking some features on our Web site. The most common solution is to set up Duke Energy as a trusted site.

To designate trusted sites:

  1. From the Internet Explorer menu, select Tools, then select Internet Options.
  2. Click the Security tab.
  3. Select Trusted Sites and then click the Sites button.
  4. Make sure to uncheck Require server verification.
  5. Enter the following addresses, clicking the Add button after each:
    • www.duke-energy.com
    • www2.duke-energy.com
    • www.dukepower.com
    • www.cinergyregulatedbiz.com
  6. Click OK.
  7. Click OK.

Retest: After updating your settings, test your browser again.

If you are still experiencing problems after completing these steps, please contact us.

For Macintosh Users

Internet Explorer 5 provides enhanced security features that may be blocking some features on our Web site. The most common solution is to enable JavaScript and accept cookies.

To enable JavaScript:

  1. Select Explorer from the menu, then select Preferences.
  2. Click on Web Content under the Web Browser heading.
  3. Check the box next to Enable Scripting.
  4. Click OK.

To accept cookies:

  1. Select Explorer from the menu, then select Preferences.
  2. Click on Cookies under the Receiving Files heading.
  3. In the menu labeled When Receiving Cookies, select Never Ask.
  4. Click OK.

Retest: After updating your settings, test your browser again.

If you are still experiencing problems after completing these steps, please contact us.